At The Wax Kitchen, we are committed to providing our customers with high-quality wax melts and ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help. Please review our Returns and Refunds Policy below for more information on how we handle returns and refunds:

1. Eligibility for Returns:

• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

• Returns must be initiated within 21 days of receiving your order.

2. Return Process:

• To initiate a return, please contact our customer support team via our contact us page with your order number and the reason for the return.

• Our customer support team will provide you with instructions on how to return your item(s). Please do not return items without prior authorisation.

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

3. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If your return is approved, we will process your refund to the original method of payment. Refunds may take 7 business days to appear in your account, depending on your payment provider.

4. Exchanges:

• We do not offer direct exchanges. If you would like to exchange an item, please initiate a return as described above and place a new order for the desired item.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs.

6. Cancellations:

• If you need to cancel your order, please contact us as soon as possible. Once your order has been processed and shipped, it cannot be cancelled.

7. Contact Us:

• If you have any questions or concerns regarding our Returns and Refunds Policy, please do not hesitate to contact our support team.

Please note that this Returns and Refunds Policy is subject to change without notice. We encourage you to review this policy periodically to stay informed about any updates.

Thank you for choosing the Wax Kitchen. We value your business and are here to ensure your satisfaction with every purchase.